Interakt vs. Zendesk for Customer Service
A side-by-side comparison based on G2 review data.
| Metric | Interakt | Zendesk for Customer Service |
|---|---|---|
| Overall rating | 4.4 | 4.3 |
| Review count | 69 | 7,115 |
| Ease of use | 8.8 | 8.8 |
| Ease of setup | 9.0 | 8.3 |
| Quality of support | 9.1 | 8.6 |
| Meets requirements | 8.9 | 8.8 |
| NPS | 63.768116 | 54.983684 |
| Small Business | 68.2% | 40.6% |
| Mid-Market | 28.8% | 45.6% |
| Enterprise | 3.0% | 13.8% |
| Total page views | 472 | 14,799 |
| Total LLM citations | 2,822 | 71,100 |
Interakt
Launched in 2020, Interakt is a full-stack conversational marketing, sales, and support platform built on top of official WhatsApp Business APIs. Over 10,000 businesses across the globe trust Interakt to reduce CAC, improve customer LTV, and drive repeat purchases. The platform is built on the same technology that powered the Indian government’s MyGOV COVID Bot on WhatsApp, which handled 150 million users and 600 million messages. Additionally, it brought the world the first-ever end-to-end, immersive shopping experience on WhatsApp for Jio Mart. This achievement earned recognition from Mr.
- Ease of Use
- Helpful
- Customer Support
- Customer Satisfaction
- Automation
- Chat Features
Zendesk for Customer Service
"Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email.
- Ease of Use
- Features
- Customer Support
- Helpful
- Ticket Management
- Efficiency