G2 Vendor Directory

Interakt vs. Knock

A side-by-side comparison based on G2 review data.

MetricInterakt

by Haptik

Knock

by Knock

Overall rating4.44.6
Review count69149
Ease of use8.88.9
Ease of setup9.08.9
Quality of support9.19.8
Meets requirements8.99.2
NPS63.76811681.208054
Small Business68.2%75.9%
Mid-Market28.8%22.0%
Enterprise3.0%2.1%
Total page views472702
Total LLM citations2,8228,324

Interakt

Launched in 2020, Interakt is a full-stack conversational marketing, sales, and support platform built on top of official WhatsApp Business APIs. Over 10,000 businesses across the globe trust Interakt to reduce CAC, improve customer LTV, and drive repeat purchases. The platform is built on the same technology that powered the Indian government’s MyGOV COVID Bot on WhatsApp, which handled 150 million users and 600 million messages. Additionally, it brought the world the first-ever end-to-end, immersive shopping experience on WhatsApp for Jio Mart. This achievement earned recognition from Mr.

Pros

  • Ease of Use
  • Helpful
  • Customer Support
  • Customer Satisfaction
  • Automation
  • Chat Features

Knock

Knock is infrastructure for sending product and customer messaging. Ship cross-channel product notifications and lifecycle messaging that drives engagement, growth, and retention. Knock has everything you need to power notifications for your product, including: - A powerful workflow engine to automate and manage your entire cross-channel motion, from in-product messaging to email and push notifications. - Branded, in-product messaging components, including embeddable inboxes, feeds, and lifecycle messages. - Broadcasts make it easy to send effective, one-time messages to custom audiences.

Pros

  • Ease of Use
  • Notifications
  • Easy Setup
  • Customer Support
  • Integrations
  • Features