HaloITSM vs. Zendesk for Employee Service
A side-by-side comparison based on G2 review data.
| Metric | HaloITSM | Zendesk for Employee Service |
|---|---|---|
| Overall rating | 4.8 | 4.5 |
| Review count | 22 | 112 |
| Ease of use | 9.8 | 9.1 |
| Ease of setup | 9.2 | 9.1 |
| Quality of support | 9.6 | 9.1 |
| Meets requirements | 9.5 | 9.3 |
| NPS | 95.238095 | 66.055046 |
| Small Business | 5.0% | 26.4% |
| Mid-Market | 55.0% | 54.7% |
| Enterprise | 40.0% | 18.9% |
| Total page views | 569 | 519 |
| Total LLM citations | 7,809 | 2,790 |
HaloITSM
Halo is a low-code enterprise service management platform designed to streamline and automate cross-functional processes across IT, HR, Finance, Facilities and other business functions. Built on ITIL-aligned service management foundations and extended across the whole business, halo is used by more than 5000 organisations in over 100 countries. The platform provides incident, problem and change management, asset and configuration management via a built-in CMDB, and service request handling within a single centralisied platform.
- Ticket Management
- Simple
- Easy Setup
- Efficiency
- Setup Ease
- Ease of Use
Zendesk for Employee Service
Zendesk for Employee Service is an easy to use, AI-powered solution designed to streamline internal service delivery across IT Service Management (ITSM), Human Resources Service Management (HRSM), and other internal support. Built on the Zendesk Resolution Platform and powered by AI trained on 18+ billion service interactions, Zendesk empowers teams to provide fast, accurate resolutions, increasing employee satisfaction and productivity.
- Ease of Use
- Features
- Time-saving
- Customer Support
- Helpful
- Useful