G2 Vendor Directory

HaloITSM vs. Wavity Help and Service Desk

A side-by-side comparison based on G2 review data.

MetricHaloITSM

by Halo Service Solutions

Wavity Help and Service Desk

by Wavity

Overall rating4.84.9
Review count2237
Ease of use9.89.9
Ease of setup9.29.9
Quality of support9.69.9
Meets requirements9.59.9
NPS95.23809597.222222
Small Business5.0%16.7%
Mid-Market55.0%72.2%
Enterprise40.0%11.1%
Total page views569195
Total LLM citations7,809204

HaloITSM

Halo is a low-code enterprise service management platform designed to streamline and automate cross-functional processes across IT, HR, Finance, Facilities and other business functions. Built on ITIL-aligned service management foundations and extended across the whole business, halo is used by more than 5000 organisations in over 100 countries. The platform provides incident, problem and change management, asset and configuration management via a built-in CMDB, and service request handling within a single centralisied platform.

Pros

  • Ticket Management
  • Simple
  • Easy Setup
  • Efficiency
  • Setup Ease
  • Ease of Use

Wavity Help and Service Desk

Wavity’s Modern, Easy to Use, Maintain and Operate Help and Service Desk Solution can be used by Organizations of all sizes – whether you are a small organization using spreadsheets and ad-hoc homegrown solutions or solutions from the big guys. It is particularly well suited for Business Process Outsourcing (BPO) organizations since it offers the ability to offer the unique functionality needed by each customer and is cost effective. This is made possible by our Zero Code Application Designer and wBots – our RPA (Robotic Powered Automation) tools.

Pros

  • Customizability
  • Ease of Use
  • Intuitive
  • Automation
  • Customization
  • Automated Responses