HaloITSM vs. SolarWinds Service Desk
A side-by-side comparison based on G2 review data.
| Metric | HaloITSM | SolarWinds Service Desk |
|---|---|---|
| Overall rating | 4.8 | 4.3 |
| Review count | 22 | 789 |
| Ease of use | 9.8 | 9.1 |
| Ease of setup | 9.2 | 8.8 |
| Quality of support | 9.6 | 9.0 |
| Meets requirements | 9.5 | 8.8 |
| NPS | 95.238095 | 53.333333 |
| Small Business | 5.0% | 8.2% |
| Mid-Market | 55.0% | 68.0% |
| Enterprise | 40.0% | 23.9% |
| Total page views | 569 | 1,346 |
| Total LLM citations | 7,809 | 9,590 |
HaloITSM
Halo is a low-code enterprise service management platform designed to streamline and automate cross-functional processes across IT, HR, Finance, Facilities and other business functions. Built on ITIL-aligned service management foundations and extended across the whole business, halo is used by more than 5000 organisations in over 100 countries. The platform provides incident, problem and change management, asset and configuration management via a built-in CMDB, and service request handling within a single centralisied platform.
- Ticket Management
- Simple
- Easy Setup
- Efficiency
- Setup Ease
- Ease of Use
SolarWinds Service Desk
Enterprise-grade ITSM that's actually easy to use — resolve issues up to 52% faster with AI, unified asset management, and native ITOps integration built in from day one. SolarWinds Service Desk is a cloud-based IT service management (ITSM) platform that enables IT teams and other business departments to manage service requests, incidents, assets, and workflows in a unified environment.
- Ticketing System
- Asset Management
- Ticket Management
- Ease of Use
- User Interface
- Customer Satisfaction