HaloITSM vs. Hornbill Service Manager
A side-by-side comparison based on G2 review data.
| Metric | HaloITSM | Hornbill Service Manager |
|---|---|---|
| Overall rating | 4.8 | 4.5 |
| Review count | 22 | 137 |
| Ease of use | 9.8 | 9.0 |
| Ease of setup | 9.2 | 8.4 |
| Quality of support | 9.6 | 9.2 |
| Meets requirements | 9.5 | 8.7 |
| NPS | 95.238095 | 66.911765 |
| Small Business | 5.0% | 4.4% |
| Mid-Market | 55.0% | 38.0% |
| Enterprise | 40.0% | 57.7% |
| Total page views | 569 | 106 |
| Total LLM citations | 7,809 | 141 |
HaloITSM
Halo is a low-code enterprise service management platform designed to streamline and automate cross-functional processes across IT, HR, Finance, Facilities and other business functions. Built on ITIL-aligned service management foundations and extended across the whole business, halo is used by more than 5000 organisations in over 100 countries. The platform provides incident, problem and change management, asset and configuration management via a built-in CMDB, and service request handling within a single centralisied platform.
- Ticket Management
- Simple
- Easy Setup
- Efficiency
- Setup Ease
- Ease of Use
Hornbill Service Manager
Hornbill's 100% codeless environment, out-of-the-box workflows, and powerful process automation delivers an ITSM solution that is up-and-running in weeks, at a fraction of the cost. Configuring Hornbill is child's play. Self-sufficient teams can take ownership, and rapidly adapt the solution to their service delivery needs, without developers or dedicated resources. Automatic software updates deliver new functionality, keeping your Service Desk on the latest version, without lifting a finger.