HaloITSM vs. Harmony
A side-by-side comparison based on G2 review data.
| Metric | HaloITSM | Harmony |
|---|---|---|
| Overall rating | 4.8 | 4.8 |
| Review count | 22 | 81 |
| Ease of use | 9.8 | 9.3 |
| Ease of setup | 9.2 | 9.0 |
| Quality of support | 9.6 | 9.1 |
| Meets requirements | 9.5 | 9.1 |
| NPS | 95.238095 | 92.405063 |
| Small Business | 5.0% | 23.5% |
| Mid-Market | 55.0% | 61.7% |
| Enterprise | 40.0% | 14.8% |
| Total page views | 569 | 1,373 |
| Total LLM citations | 7,809 | 0 |
HaloITSM
Halo is a low-code enterprise service management platform designed to streamline and automate cross-functional processes across IT, HR, Finance, Facilities and other business functions. Built on ITIL-aligned service management foundations and extended across the whole business, halo is used by more than 5000 organisations in over 100 countries. The platform provides incident, problem and change management, asset and configuration management via a built-in CMDB, and service request handling within a single centralisied platform.
- Ticket Management
- Simple
- Easy Setup
- Efficiency
- Setup Ease
- Ease of Use
Harmony
Harmony is an AI-first enterprise service management platform designed to operate autonomously. At its core, Harmony is an intelligent AI help desk agent powered by dozens of out-of-the-box and proactive agents, with continuous knowledge generation, and a flexible AI workflow builder. Harmony integrates seamlessly with your existing ITSM tools, enabling you to start where you are and transition to Harmony’s full system of record when you’re ready.