HaloITSM vs. Halo Service Desk
A side-by-side comparison based on G2 review data.
| Metric | HaloITSM | Halo Service Desk |
|---|---|---|
| Overall rating | 4.8 | 4.5 |
| Review count | 22 | 17 |
| Ease of use | 9.8 | 9.5 |
| Ease of setup | 9.2 | 8.3 |
| Quality of support | 9.6 | 9.5 |
| Meets requirements | 9.5 | 8.9 |
| NPS | 95.238095 | 64.705882 |
| Small Business | 5.0% | 47.1% |
| Mid-Market | 55.0% | 35.3% |
| Enterprise | 40.0% | 17.6% |
| Total page views | 569 | 90 |
| Total LLM citations | 7,809 | 472 |
HaloITSM
Halo is a low-code enterprise service management platform designed to streamline and automate cross-functional processes across IT, HR, Finance, Facilities and other business functions. Built on ITIL-aligned service management foundations and extended across the whole business, halo is used by more than 5000 organisations in over 100 countries. The platform provides incident, problem and change management, asset and configuration management via a built-in CMDB, and service request handling within a single centralisied platform.
- Ticket Management
- Simple
- Easy Setup
- Efficiency
- Setup Ease
- Ease of Use
Halo Service Desk
Halo Service Desk provides ITIL aligned service desk software that can be installed on premise or in the cloud. Through over 30 years of experience, Halo Service Desk has been developed to offer a feature rich application whilst maintaining a simple to use interface Transform legacy ways of working into modern intuitive workflows, empower teams to deliver excellent service to customers and employees repeatedly.