HaloITSM vs. Command|Link
A side-by-side comparison based on G2 review data.
| Metric | HaloITSM | Command|Link |
|---|---|---|
| Overall rating | 4.8 | 4.8 |
| Review count | 22 | 22 |
| Ease of use | 9.8 | 9.5 |
| Ease of setup | 9.2 | 9.5 |
| Quality of support | 9.6 | 9.7 |
| Meets requirements | 9.5 | 9.5 |
| NPS | 95.238095 | 90.909091 |
| Small Business | 5.0% | 9.1% |
| Mid-Market | 55.0% | 59.1% |
| Enterprise | 40.0% | 31.8% |
| Total page views | 569 | 338 |
| Total LLM citations | 7,809 | 181 |
HaloITSM
Halo is a low-code enterprise service management platform designed to streamline and automate cross-functional processes across IT, HR, Finance, Facilities and other business functions. Built on ITIL-aligned service management foundations and extended across the whole business, halo is used by more than 5000 organisations in over 100 countries. The platform provides incident, problem and change management, asset and configuration management via a built-in CMDB, and service request handling within a single centralisied platform.
- Ticket Management
- Simple
- Easy Setup
- Efficiency
- Setup Ease
- Ease of Use
Command|Link
ONE platform to manage your SD-WAN, UCaaS, CaaS, firewalls, MPLS, network, switches, IP phones, installs, trouble tickets, bills, and network performance across the entire globe Complete control of your technology stack without interference or dependency on vendors Increase agent efficiency and speed up issue resolution using CommandLink's proprietary ITSM Streamline IT support with automated software-enabled support workflows Shape service experiences for employees anywhere with full transparency at the most granular level Make real-time moves, adds, changes without picking up the
- Customer Support
- Response Time
- Reliability
- Robust Support
- Monitoring
- Issue Resolution