HaloITSM vs. CA Service Desk Manager
A side-by-side comparison based on G2 review data.
| Metric | HaloITSM | CA Service Desk Manager |
|---|---|---|
| Overall rating | 4.8 | 4.2 |
| Review count | 22 | 20 |
| Ease of use | 9.8 | 8.4 |
| Ease of setup | 9.2 | 7.4 |
| Quality of support | 9.6 | 8.6 |
| Meets requirements | 9.5 | 8.7 |
| NPS | 95.238095 | 47.368421 |
| Small Business | 5.0% | 15.0% |
| Mid-Market | 55.0% | 30.0% |
| Enterprise | 40.0% | 55.0% |
| Total page views | 569 | 90 |
| Total LLM citations | 7,809 | 105 |
HaloITSM
Halo is a low-code enterprise service management platform designed to streamline and automate cross-functional processes across IT, HR, Finance, Facilities and other business functions. Built on ITIL-aligned service management foundations and extended across the whole business, halo is used by more than 5000 organisations in over 100 countries. The platform provides incident, problem and change management, asset and configuration management via a built-in CMDB, and service request handling within a single centralisied platform.
- Ticket Management
- Simple
- Easy Setup
- Efficiency
- Setup Ease
- Ease of Use
CA Service Desk Manager
Formerly known as CA Service Management, Clarity SM believes delivering quality service and attaining service management maturity does not equate to a costly-to-operate software solution with a complex user experience. Clarity SM (Service Management) delivers a modern, social media-based user experience to access knowledge, collaborate, resolve issues, request services and manage IT assets to help make sure your business consumers don’t skip a beat. The xFlow innovation-award-winning user experience provides analysts with tools and context to embrace the team and make every moment count.