Halo Service Desk vs. Zendesk for Employee Service
A side-by-side comparison based on G2 review data.
| Metric | Halo Service Desk | Zendesk for Employee Service |
|---|---|---|
| Overall rating | 4.5 | 4.5 |
| Review count | 17 | 112 |
| Ease of use | 9.5 | 9.1 |
| Ease of setup | 8.3 | 9.1 |
| Quality of support | 9.5 | 9.1 |
| Meets requirements | 8.9 | 9.3 |
| NPS | 64.705882 | 66.055046 |
| Small Business | 47.1% | 26.4% |
| Mid-Market | 35.3% | 54.7% |
| Enterprise | 17.6% | 18.9% |
| Total page views | 90 | 519 |
| Total LLM citations | 472 | 2,790 |
Halo Service Desk
Halo Service Desk provides ITIL aligned service desk software that can be installed on premise or in the cloud. Through over 30 years of experience, Halo Service Desk has been developed to offer a feature rich application whilst maintaining a simple to use interface Transform legacy ways of working into modern intuitive workflows, empower teams to deliver excellent service to customers and employees repeatedly.
Zendesk for Employee Service
Zendesk for Employee Service is an easy to use, AI-powered solution designed to streamline internal service delivery across IT Service Management (ITSM), Human Resources Service Management (HRSM), and other internal support. Built on the Zendesk Resolution Platform and powered by AI trained on 18+ billion service interactions, Zendesk empowers teams to provide fast, accurate resolutions, increasing employee satisfaction and productivity.
- Ease of Use
- Features
- Time-saving
- Customer Support
- Helpful
- Useful