Halo Service Desk vs. Serviceaide ChangeGear
A side-by-side comparison based on G2 review data.
| Metric | Halo Service Desk | Serviceaide ChangeGear |
|---|---|---|
| Overall rating | 4.5 | 3.9 |
| Review count | 17 | 105 |
| Ease of use | 9.5 | 8.4 |
| Ease of setup | 8.3 | 7.8 |
| Quality of support | 9.5 | 8.5 |
| Meets requirements | 8.9 | 8.7 |
| NPS | 64.705882 | 21.153846 |
| Small Business | 47.1% | 11.4% |
| Mid-Market | 35.3% | 49.5% |
| Enterprise | 17.6% | 39.0% |
| Total page views | 90 | 45 |
| Total LLM citations | 472 | 82 |
Halo Service Desk
Halo Service Desk provides ITIL aligned service desk software that can be installed on premise or in the cloud. Through over 30 years of experience, Halo Service Desk has been developed to offer a feature rich application whilst maintaining a simple to use interface Transform legacy ways of working into modern intuitive workflows, empower teams to deliver excellent service to customers and employees repeatedly.
Serviceaide ChangeGear
We help companies transform their service and support with AI-based technologies and automation to improve business processes, increase self-service and reduce costs. The goal is to provide value to both users and support organizations to reduce workload, improve quality of service and increase productivity. ChangeGear is a scalable and flexible ITSM solution with a virtual agent called Luma. ChangeGear is available in three tiers: Change Manager, Service Desk and Service Manager. ChangeGear is certified across 12 ITIL processes.
- Incident Management
- Asset Management
- Task Management
- Ticketing System
- Integrations
- Collaboration