Halo Service Desk vs. SAP Solution Manager
A side-by-side comparison based on G2 review data.
| Metric | Halo Service Desk | SAP Solution Manager |
|---|---|---|
| Overall rating | 4.5 | 3.9 |
| Review count | 17 | 15 |
| Ease of use | 9.5 | 7.1 |
| Ease of setup | 8.3 | 8.1 |
| Quality of support | 9.5 | 7.4 |
| Meets requirements | 8.9 | 8.7 |
| NPS | 64.705882 | 9.090909 |
| Small Business | 47.1% | 6.7% |
| Mid-Market | 35.3% | 26.7% |
| Enterprise | 17.6% | 66.7% |
| Total page views | 90 | 120 |
| Total LLM citations | 472 | 170 |
Halo Service Desk
Halo Service Desk provides ITIL aligned service desk software that can be installed on premise or in the cloud. Through over 30 years of experience, Halo Service Desk has been developed to offer a feature rich application whilst maintaining a simple to use interface Transform legacy ways of working into modern intuitive workflows, empower teams to deliver excellent service to customers and employees repeatedly.
SAP Solution Manager
SAP Solution Manager is a state-of-the-art management platform to derive maximum value from your SAP solution. It is included in your support engagement with SAP.