Halo Service Desk vs. ManageEngine ServiceDesk Plus
A side-by-side comparison based on G2 review data.
| Metric | Halo Service Desk | ManageEngine ServiceDesk Plus |
|---|---|---|
| Overall rating | 4.5 | 4.2 |
| Review count | 17 | 253 |
| Ease of use | 9.5 | 8.7 |
| Ease of setup | 8.3 | 8.4 |
| Quality of support | 9.5 | 8.4 |
| Meets requirements | 8.9 | 8.8 |
| NPS | 64.705882 | 46.153846 |
| Small Business | 47.1% | 9.6% |
| Mid-Market | 35.3% | 59.0% |
| Enterprise | 17.6% | 31.5% |
| Total page views | 90 | 954 |
| Total LLM citations | 472 | 19,314 |
Halo Service Desk
Halo Service Desk provides ITIL aligned service desk software that can be installed on premise or in the cloud. Through over 30 years of experience, Halo Service Desk has been developed to offer a feature rich application whilst maintaining a simple to use interface Transform legacy ways of working into modern intuitive workflows, empower teams to deliver excellent service to customers and employees repeatedly.
ManageEngine ServiceDesk Plus
ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT support teams deliver world-class service to end users with reduced costs and complexity. It comes in three editions and is available in 29 different languages. Over 100,000 organizations and 750,000 technicians, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance. It is fully integrated and easy to set up - without extensive customization or integrations.
- Ease of Use
- Features
- User Interface
- Integrations
- Customer Support
- Intuitive