Halo Service Desk vs. Hornbill Service Manager
A side-by-side comparison based on G2 review data.
| Metric | Halo Service Desk | Hornbill Service Manager |
|---|---|---|
| Overall rating | 4.5 | 4.5 |
| Review count | 17 | 137 |
| Ease of use | 9.5 | 9.0 |
| Ease of setup | 8.3 | 8.4 |
| Quality of support | 9.5 | 9.2 |
| Meets requirements | 8.9 | 8.7 |
| NPS | 64.705882 | 66.911765 |
| Small Business | 47.1% | 4.4% |
| Mid-Market | 35.3% | 38.0% |
| Enterprise | 17.6% | 57.7% |
| Total page views | 90 | 106 |
| Total LLM citations | 472 | 141 |
Halo Service Desk
Halo Service Desk provides ITIL aligned service desk software that can be installed on premise or in the cloud. Through over 30 years of experience, Halo Service Desk has been developed to offer a feature rich application whilst maintaining a simple to use interface Transform legacy ways of working into modern intuitive workflows, empower teams to deliver excellent service to customers and employees repeatedly.
Hornbill Service Manager
Hornbill's 100% codeless environment, out-of-the-box workflows, and powerful process automation delivers an ITSM solution that is up-and-running in weeks, at a fraction of the cost. Configuring Hornbill is child's play. Self-sufficient teams can take ownership, and rapidly adapt the solution to their service delivery needs, without developers or dedicated resources. Automatic software updates deliver new functionality, keeping your Service Desk on the latest version, without lifting a finger.