Halo Service Desk vs. DevRev
A side-by-side comparison based on G2 review data.
| Metric | Halo Service Desk | DevRev |
|---|---|---|
| Overall rating | 4.5 | 4.3 |
| Review count | 17 | 210 |
| Ease of use | 9.5 | 8.7 |
| Ease of setup | 8.3 | 8.3 |
| Quality of support | 9.5 | 9.1 |
| Meets requirements | 8.9 | 8.6 |
| NPS | 64.705882 | 58.173077 |
| Small Business | 47.1% | 34.1% |
| Mid-Market | 35.3% | 53.4% |
| Enterprise | 17.6% | 12.5% |
| Total page views | 90 | 1,719 |
| Total LLM citations | 472 | 11,712 |
Halo Service Desk
Halo Service Desk provides ITIL aligned service desk software that can be installed on premise or in the cloud. Through over 30 years of experience, Halo Service Desk has been developed to offer a feature rich application whilst maintaining a simple to use interface Transform legacy ways of working into modern intuitive workflows, empower teams to deliver excellent service to customers and employees repeatedly.
DevRev
DevRev Computer is an AI-powered work platform that connects structured data (CRM records, tickets, log data) and unstructured data (documents, emails, meeting notes) into a unified knowledge graph. Data is synced from existing tools through a connector layer called AirSync. Computer searches across all connected systems, takes actions on behalf of users, automates workflows, and generates insights grounded in business context. It supports automated ticket resolution, customer account research, sales pipeline analysis, and cross-team reporting through purpose-built apps and custom AI agents.
- Ease of Use
- Efficiency
- Features
- Helpful
- Insights
- Customer Support