Halo Service Desk vs. CA Service Desk Manager
A side-by-side comparison based on G2 review data.
| Metric | Halo Service Desk | CA Service Desk Manager |
|---|---|---|
| Overall rating | 4.5 | 4.2 |
| Review count | 17 | 20 |
| Ease of use | 9.5 | 8.4 |
| Ease of setup | 8.3 | 7.4 |
| Quality of support | 9.5 | 8.6 |
| Meets requirements | 8.9 | 8.7 |
| NPS | 64.705882 | 47.368421 |
| Small Business | 47.1% | 15.0% |
| Mid-Market | 35.3% | 30.0% |
| Enterprise | 17.6% | 55.0% |
| Total page views | 90 | 90 |
| Total LLM citations | 472 | 105 |
Halo Service Desk
Halo Service Desk provides ITIL aligned service desk software that can be installed on premise or in the cloud. Through over 30 years of experience, Halo Service Desk has been developed to offer a feature rich application whilst maintaining a simple to use interface Transform legacy ways of working into modern intuitive workflows, empower teams to deliver excellent service to customers and employees repeatedly.
CA Service Desk Manager
Formerly known as CA Service Management, Clarity SM believes delivering quality service and attaining service management maturity does not equate to a costly-to-operate software solution with a complex user experience. Clarity SM (Service Management) delivers a modern, social media-based user experience to access knowledge, collaborate, resolve issues, request services and manage IT assets to help make sure your business consumers don’t skip a beat. The xFlow innovation-award-winning user experience provides analysts with tools and context to embrace the team and make every moment count.