Halo Service Desk vs. BMC Helix Remedyforce
A side-by-side comparison based on G2 review data.
| Metric | Halo Service Desk | BMC Helix Remedyforce |
|---|---|---|
| Overall rating | 4.5 | 3.9 |
| Review count | 17 | 49 |
| Ease of use | 9.5 | 8.0 |
| Ease of setup | 8.3 | 7.7 |
| Quality of support | 9.5 | 8.6 |
| Meets requirements | 8.9 | 8.6 |
| NPS | 64.705882 | 23.913043 |
| Small Business | 47.1% | 10.4% |
| Mid-Market | 35.3% | 35.4% |
| Enterprise | 17.6% | 54.2% |
| Total page views | 90 | 121 |
| Total LLM citations | 472 | 105 |
Halo Service Desk
Halo Service Desk provides ITIL aligned service desk software that can be installed on premise or in the cloud. Through over 30 years of experience, Halo Service Desk has been developed to offer a feature rich application whilst maintaining a simple to use interface Transform legacy ways of working into modern intuitive workflows, empower teams to deliver excellent service to customers and employees repeatedly.
BMC Helix Remedyforce
Remedyforce is an IT service management solution built on the Salesforce.com platform that combines best-practice aligned process automation with a simple, easy-to-use experience for maximum IT productivity and innovation. Remedyforce is designed to remove complexity and help you quickly realize value.