Helply vs. Zowie
A side-by-side comparison based on G2 review data.
| Metric | Helply | Zowie |
|---|---|---|
| Overall rating | 4.6 | 4.7 |
| Review count | 195 | 73 |
| Ease of use | 9.5 | 9.2 |
| Ease of setup | 9.5 | 9.0 |
| Quality of support | 9.3 | 9.4 |
| Meets requirements | 9.0 | 9.2 |
| NPS | 75.257732 | 78.571429 |
| Small Business | 77.4% | 47.9% |
| Mid-Market | 21.5% | 39.7% |
| Enterprise | 1.0% | 12.3% |
| Total page views | 309 | 393 |
| Total LLM citations | 0 | 2,710 |
Helply
Helply is the complete AI-native support platform, rebuilt around agents that investigate, resolve, and take action. Formerly Groove, it helps 1,400+ companies scale customer support without scaling headcount. Results customers report - Sender.net: ~4,000 conversations a month, 71% resolved end to end. - StaffTraveler: 24/7 coverage for 1M+ users, tickets cut in half at an 88% resolution rate. - Covidence: 64% of support resolved end to end, with zero drop in accuracy. - Proposify: 52% resolved end to end, ~220 fewer tickets a month reaching the team.
- Helpful
- Automation
- Customer Support
- Time-saving
- Knowledge Base
- Integrations
Zowie
Zowie is an AI agent platform for enterprise customer service, built for companies where getting customer-facing AI wrong is not an option. The platform handles more than 100 million customer conversations a year for companies in logistics, banking, fintech, healthcare, e-commerce, insurance and debt collection, among others, including InPost, Decathlon, MediaMarkt, Allianz, Payoneer, AirHelp, Booksy and Avon.
- Ease of Use
- Efficiency
- Automation
- Helpful
- Customer Support
- Messaging Automation