Helply vs. ProProfs Help Desk
A side-by-side comparison based on G2 review data.
| Metric | Helply | ProProfs Help Desk |
|---|---|---|
| Overall rating | 4.6 | 4.7 |
| Review count | 195 | 19 |
| Ease of use | 9.5 | 9.7 |
| Ease of setup | 9.5 | 9.7 |
| Quality of support | 9.3 | 9.3 |
| Meets requirements | 9.0 | 9.3 |
| NPS | 75.257732 | 94.117647 |
| Small Business | 77.4% | 84.2% |
| Mid-Market | 21.5% | 15.8% |
| Enterprise | 1.0% | 0.0% |
| Total page views | 309 | 132 |
| Total LLM citations | 0 | 114 |
Helply
Helply is the complete AI-native support platform, rebuilt around agents that investigate, resolve, and take action. Formerly Groove, it helps 1,400+ companies scale customer support without scaling headcount. Results customers report - Sender.net: ~4,000 conversations a month, 71% resolved end to end. - StaffTraveler: 24/7 coverage for 1M+ users, tickets cut in half at an 88% resolution rate. - Covidence: 64% of support resolved end to end, with zero drop in accuracy. - Proposify: 52% resolved end to end, ~220 fewer tickets a month reaching the team.
- Helpful
- Automation
- Customer Support
- Time-saving
- Knowledge Base
- Integrations
ProProfs Help Desk
ProProfs Help Desk is an AI help desk for shared inboxes, ticket workflow automation, and scaling support teams. It is easy-to-use help desk software for teams moving off cluttered inboxes or looking to replace a heavier ticketing system. Teams use it to centralize customer emails into a shared inbox, automate routing and prioritization, and resolve tickets faster with AI drafting and categorization built into the workflow.