Helply vs. LiveAgent
A side-by-side comparison based on G2 review data.
| Metric | Helply | LiveAgent |
|---|---|---|
| Overall rating | 4.6 | 4.5 |
| Review count | 195 | 1,538 |
| Ease of use | 9.5 | 9.1 |
| Ease of setup | 9.5 | 8.9 |
| Quality of support | 9.3 | 9.2 |
| Meets requirements | 9.0 | 9.0 |
| NPS | 75.257732 | 69.277515 |
| Small Business | 77.4% | 66.6% |
| Mid-Market | 21.5% | 23.5% |
| Enterprise | 1.0% | 9.9% |
| Total page views | 309 | 1,682 |
| Total LLM citations | 0 | 13,109 |
Helply
Helply is the complete AI-native support platform, rebuilt around agents that investigate, resolve, and take action. Formerly Groove, it helps 1,400+ companies scale customer support without scaling headcount. Results customers report - Sender.net: ~4,000 conversations a month, 71% resolved end to end. - StaffTraveler: 24/7 coverage for 1M+ users, tickets cut in half at an 88% resolution rate. - Covidence: 64% of support resolved end to end, with zero drop in accuracy. - Proposify: 52% resolved end to end, ~220 fewer tickets a month reaching the team.
- Helpful
- Automation
- Customer Support
- Time-saving
- Knowledge Base
- Integrations
LiveAgent
LiveAgent is an AI help desk for support teams. AI agents answer chats and handle tickets alongside your team, all in one shared inbox. Every plan includes AI with no per-resolution fees. Plans start at $15 per agent/month billed annually, with a 30-day free trial and no credit card required. LiveAgent ranks #3 of 9 CX agents in G2's AI Agent Evaluation, with 195 of 230 points. It is made by Quality Unit, founded in 2004. AI in every plan Every plan has the same AI features; plans differ in how many AI agents you can run (1, 5, 50 or unlimited).
- Ease of Use
- Features
- Customer Support
- Helpful
- Efficiency
- Simple