Helply vs. HubSpot Service Hub
A side-by-side comparison based on G2 review data.
| Metric | Helply | HubSpot Service Hub |
|---|---|---|
| Overall rating | 4.6 | 4.4 |
| Review count | 195 | 3,017 |
| Ease of use | 9.5 | 8.8 |
| Ease of setup | 9.5 | 8.5 |
| Quality of support | 9.3 | 8.9 |
| Meets requirements | 9.0 | 8.7 |
| NPS | 75.257732 | 59.01752 |
| Small Business | 77.4% | 59.5% |
| Mid-Market | 21.5% | 37.0% |
| Enterprise | 1.0% | 3.4% |
| Total page views | 309 | 3,631 |
| Total LLM citations | 0 | 72,551 |
Helply
Helply is the complete AI-native support platform, rebuilt around agents that investigate, resolve, and take action. Formerly Groove, it helps 1,400+ companies scale customer support without scaling headcount. Results customers report - Sender.net: ~4,000 conversations a month, 71% resolved end to end. - StaffTraveler: 24/7 coverage for 1M+ users, tickets cut in half at an 88% resolution rate. - Covidence: 64% of support resolved end to end, with zero drop in accuracy. - Proposify: 52% resolved end to end, ~220 fewer tickets a month reaching the team.
- Helpful
- Automation
- Customer Support
- Time-saving
- Knowledge Base
- Integrations
HubSpot Service Hub
Service Hub delivers AI-powered customer service at scale by unifying customer insights, providing omnichannel support tools, and enabling efficient self-service options within a single platform. Core Value Proposition: Service Hub addresses three critical customer service challenges: scaling support teams without proportional headcount increases, maintaining service quality across multiple communication channels, and leveraging customer data to drive retention and growth.
- Ease of Use
- Features
- Helpful
- Case Management
- Efficiency
- Ticketing Management