Helply vs. eDesk
A side-by-side comparison based on G2 review data.
| Metric | Helply | eDesk |
|---|---|---|
| Overall rating | 4.6 | 4.6 |
| Review count | 195 | 83 |
| Ease of use | 9.5 | 9.3 |
| Ease of setup | 9.5 | 8.9 |
| Quality of support | 9.3 | 9.4 |
| Meets requirements | 9.0 | 9.2 |
| NPS | 75.257732 | 75.308642 |
| Small Business | 77.4% | 84.4% |
| Mid-Market | 21.5% | 15.6% |
| Enterprise | 1.0% | 0.0% |
| Total page views | 309 | 822 |
| Total LLM citations | 0 | 3,413 |
Helply
Helply is the complete AI-native support platform, rebuilt around agents that investigate, resolve, and take action. Formerly Groove, it helps 1,400+ companies scale customer support without scaling headcount. Results customers report - Sender.net: ~4,000 conversations a month, 71% resolved end to end. - StaffTraveler: 24/7 coverage for 1M+ users, tickets cut in half at an 88% resolution rate. - Covidence: 64% of support resolved end to end, with zero drop in accuracy. - Proposify: 52% resolved end to end, ~220 fewer tickets a month reaching the team.
- Helpful
- Automation
- Customer Support
- Time-saving
- Knowledge Base
- Integrations
eDesk
eDesk empowers eCommerce sellers to accelerate growth with AI-driven support that converts, resolves, and retains. Built on three pillars: Pre-sales Support, Streamline Support, and Build Loyalty. eDesk centralizes all customer conversations in one Smart Inbox, enabling instant, AI-powered responses and seamless issue resolution. Deliver always-on self-service, cut response times with powerful automations, and uncover opportunities with advanced reporting.
- Ease of Use
- Customer Support
- Efficiency
- Features
- Helpful
- Easy Setup