Helply vs. Drag
A side-by-side comparison based on G2 review data.
| Metric | Helply | Drag |
|---|---|---|
| Overall rating | 4.6 | 4.5 |
| Review count | 195 | 261 |
| Ease of use | 9.5 | 9.0 |
| Ease of setup | 9.5 | 8.9 |
| Quality of support | 9.3 | 9.4 |
| Meets requirements | 9.0 | 8.8 |
| NPS | 75.257732 | 62.598425 |
| Small Business | 77.4% | 86.0% |
| Mid-Market | 21.5% | 11.3% |
| Enterprise | 1.0% | 2.7% |
| Total page views | 309 | 181 |
| Total LLM citations | 0 | 998 |
Helply
Helply is the complete AI-native support platform, rebuilt around agents that investigate, resolve, and take action. Formerly Groove, it helps 1,400+ companies scale customer support without scaling headcount. Results customers report - Sender.net: ~4,000 conversations a month, 71% resolved end to end. - StaffTraveler: 24/7 coverage for 1M+ users, tickets cut in half at an 88% resolution rate. - Covidence: 64% of support resolved end to end, with zero drop in accuracy. - Proposify: 52% resolved end to end, ~220 fewer tickets a month reaching the team.
- Helpful
- Automation
- Customer Support
- Time-saving
- Knowledge Base
- Integrations
Drag
Drag is the AI-powered inbox platform for teams on Gmail and Google Workspace. Used by 240,000+ users since 2017. Built for teams, open to every agent. Shared addresses like support@, sales@ and info@ become a team inbox inside Gmail, with assignment, collision detection, internal notes, automations and SLAs, in board, list or preview views. Emails stay in Gmail. Varley, Drag's AI, is included in the Plus and Pro plans. It drafts, tags and summarises conversations, answers your team in Copilot, and learns from your help center and past conversations.
- Collaboration
- Team Collaboration
- Organization
- Ease of Use
- Email Management
- Efficiency