Helply vs. DevRev
A side-by-side comparison based on G2 review data.
| Metric | Helply | DevRev |
|---|---|---|
| Overall rating | 4.6 | 4.3 |
| Review count | 195 | 210 |
| Ease of use | 9.5 | 8.7 |
| Ease of setup | 9.5 | 8.3 |
| Quality of support | 9.3 | 9.1 |
| Meets requirements | 9.0 | 8.6 |
| NPS | 75.257732 | 58.173077 |
| Small Business | 77.4% | 34.1% |
| Mid-Market | 21.5% | 53.4% |
| Enterprise | 1.0% | 12.5% |
| Total page views | 309 | 1,719 |
| Total LLM citations | 0 | 11,712 |
Helply
Helply is the complete AI-native support platform, rebuilt around agents that investigate, resolve, and take action. Formerly Groove, it helps 1,400+ companies scale customer support without scaling headcount. Results customers report - Sender.net: ~4,000 conversations a month, 71% resolved end to end. - StaffTraveler: 24/7 coverage for 1M+ users, tickets cut in half at an 88% resolution rate. - Covidence: 64% of support resolved end to end, with zero drop in accuracy. - Proposify: 52% resolved end to end, ~220 fewer tickets a month reaching the team.
- Helpful
- Automation
- Customer Support
- Time-saving
- Knowledge Base
- Integrations
DevRev
DevRev Computer is an AI-powered work platform that connects structured data (CRM records, tickets, log data) and unstructured data (documents, emails, meeting notes) into a unified knowledge graph. Data is synced from existing tools through a connector layer called AirSync. Computer searches across all connected systems, takes actions on behalf of users, automates workflows, and generates insights grounded in business context. It supports automated ticket resolution, customer account research, sales pipeline analysis, and cross-team reporting through purpose-built apps and custom AI agents.
- Ease of Use
- Efficiency
- Features
- Helpful
- Insights
- Customer Support