G2 Vendor Directory

Grasshopper vs. Zoom Phone

A side-by-side comparison based on G2 review data.

MetricGrasshopper

by GoTo

Zoom Phone

by Zoom

Overall rating3.94.6
Review count1622,683
Ease of use8.39.4
Ease of setup8.29.2
Quality of support8.08.9
Meets requirements8.59.4
NPS35.18518576.928896
Small Business86.3%51.8%
Mid-Market9.3%33.4%
Enterprise4.3%14.9%
Total page views6363,417
Total LLM citations9,03417,676

Grasshopper

Grasshopper is the virtual phone system built for small businesses that want to look and operate like pros - without the added complexity or high cost. Trusted by over 150,000 customers, Grasshopper is the app-based solution entrepreneurs rely on to stay connected and in control of their customer communications, while keeping their personal number private. With shared inboxes and shared numbers, collaborating with your team is easier than ever. Route calls, customize greetings, and keep customer conversations organized so nothing slips through the cracks.

Pros

  • VoIP Services
  • Intuitive
  • Messaging Features
  • Calling Features
  • Easy Connection

Zoom Phone

The AI-first cloud phone system built for modern work. Zoom Phone brings reliable calling, collaboration, and AI together in one simple app that keeps teams connected, from wherever they work. With AI Companion included, teams get instant summaries, prioritized voicemails, and actionable next steps to stay productive without the busywork. Built on Zoom’s trusted platform, Zoom Phone delivers 99.999% uptime, global coverage in 49+ countries, and flexible Bring Your Own Carrier (BYOC) options. Compliance is built-in, including HIPAA, GDPR, and FedRAMP.

Pros

  • Ease of Use
  • Video Conferencing
  • Reliability
  • Easy Communication
  • Video Quality
  • Features