G2 Vendor Directory

Grasshopper vs. Natterbox

A side-by-side comparison based on G2 review data.

MetricGrasshopper

by GoTo

Natterbox

by Natterbox Limited

Overall rating3.94.4
Review count162143
Ease of use8.39.2
Ease of setup8.28.8
Quality of support8.09.2
Meets requirements8.59.0
NPS35.18518567.132867
Small Business86.3%31.7%
Mid-Market9.3%58.5%
Enterprise4.3%9.9%
Total page views636396
Total LLM citations9,0341,487

Grasshopper

Grasshopper is the virtual phone system built for small businesses that want to look and operate like pros - without the added complexity or high cost. Trusted by over 150,000 customers, Grasshopper is the app-based solution entrepreneurs rely on to stay connected and in control of their customer communications, while keeping their personal number private. With shared inboxes and shared numbers, collaborating with your team is easier than ever. Route calls, customize greetings, and keep customer conversations organized so nothing slips through the cracks.

Pros

  • VoIP Services
  • Intuitive
  • Messaging Features
  • Calling Features
  • Easy Connection

Natterbox

Natterbox is your Salesforce contact center made easy—an all-in-one voice and Omni-channel solution that seamlessly integrates within Salesforce to enhance customer experiences and streamline operations. Designed as a Salesforce native application, Natterbox empowers businesses to make voice a strategic component of their digital communication strategy, featuring IVR, click-to-dial, call recording, dynamic call routing, and voice transcription. With everything managed directly within Salesforce, Natterbox simplifies contact center operations and centralizes data to improve workflow efficiency.

Pros

  • Customer Support
  • Helpful
  • Features
  • Reliability
  • Ease of Use
  • CRM Integration