Google My Business vs. Yext
A side-by-side comparison based on G2 review data.
| Metric | Google My Business | Yext |
|---|---|---|
| Overall rating | 4.6 | 4.4 |
| Review count | 395 | 1,124 |
| Ease of use | 9.2 | 8.7 |
| Ease of setup | 9.0 | 8.6 |
| Quality of support | 7.5 | 8.7 |
| Meets requirements | 9.1 | 8.9 |
| NPS | 78.975741 | 57.470211 |
| Small Business | 73.5% | 29.7% |
| Mid-Market | 21.6% | 31.4% |
| Enterprise | 4.9% | 38.9% |
| Total page views | 709 | 3,529 |
| Total LLM citations | 4,121 | 28,858 |
Google My Business
Google My Business is a free tool that enables businesses to manage their online presence across Google Search and Maps. By creating and verifying a business profile, companies can provide essential information such as operating hours, contact details, and location, enhancing their visibility to potential customers. Key Features and Functionality: - Business Information Management: Update and display critical details like address, phone number, and business hours. - Customer Interaction: Respond to customer reviews and questions, fostering engagement and trust.
- Ease of Use
- Review Management
- Centralized Platform
- Convenience
- Cross-Platform Compatibility
- Easy Setup
Yext
Yext — Enterprise Agentic Marketing Platform Yext is the enterprise agentic marketing platform for multi-location brands that need to win across both AI and traditional search. AI is reshaping how customers discover brands. They're not just searching Google. They're asking ChatGPT, Gemini, Perplexity, and Grok — and the brands that show up in those responses are the ones with verified, structured data distributed to the right places. Yext is built to make that happen at enterprise scale. What Yext does Yext delivers three core capabilities from one platform.
- Ease of Use
- Helpful
- Centralized Management
- Customer Support
- Features
- Review Management