GLPI vs. Zendesk for Employee Service
A side-by-side comparison based on G2 review data.
| Metric | GLPI | Zendesk for Employee Service |
|---|---|---|
| Overall rating | 4.5 | 4.5 |
| Review count | 42 | 112 |
| Ease of use | 8.8 | 9.1 |
| Ease of setup | 8.6 | 9.1 |
| Quality of support | 8.6 | 9.1 |
| Meets requirements | 9.1 | 9.3 |
| NPS | 72.5 | 66.055046 |
| Small Business | 32.5% | 26.4% |
| Mid-Market | 37.5% | 54.7% |
| Enterprise | 30.0% | 18.9% |
| Total page views | 871 | 519 |
| Total LLM citations | 11,233 | 2,790 |
GLPI
Teclib´ is an official editor of the open source ITSM software GLPI. Service Management is easy with GLPI as it combines multiple features and offers wide range of plugins. Key features of GLPI: 1. Service Desk 2. Asset management and automatic inventory 3. Reports 4. Administrative and financial management of assets 5. Software inventory and licences management 6. Knowledge Base and FAQ 7. Statistics 8. API integration available 9. Android-based devices inventory 10. Cloud version is available
- Ease of Use
- Remote Access
- Management Efficiency
- Continuous Improvement
- Customer Support
- Setup Ease
Zendesk for Employee Service
Zendesk for Employee Service is an easy to use, AI-powered solution designed to streamline internal service delivery across IT Service Management (ITSM), Human Resources Service Management (HRSM), and other internal support. Built on the Zendesk Resolution Platform and powered by AI trained on 18+ billion service interactions, Zendesk empowers teams to provide fast, accurate resolutions, increasing employee satisfaction and productivity.
- Ease of Use
- Features
- Time-saving
- Customer Support
- Helpful
- Useful