GLPI vs. Wolken Service Desk
A side-by-side comparison based on G2 review data.
| Metric | GLPI | Wolken Service Desk |
|---|---|---|
| Overall rating | 4.5 | 4.6 |
| Review count | 42 | 17 |
| Ease of use | 8.8 | 9.4 |
| Ease of setup | 8.6 | 9.3 |
| Quality of support | 8.6 | 9.4 |
| Meets requirements | 9.1 | 9.3 |
| NPS | 72.5 | 76.470588 |
| Small Business | 32.5% | 23.5% |
| Mid-Market | 37.5% | 58.8% |
| Enterprise | 30.0% | 17.6% |
| Total page views | 871 | 223 |
| Total LLM citations | 11,233 | 341 |
GLPI
Teclib´ is an official editor of the open source ITSM software GLPI. Service Management is easy with GLPI as it combines multiple features and offers wide range of plugins. Key features of GLPI: 1. Service Desk 2. Asset management and automatic inventory 3. Reports 4. Administrative and financial management of assets 5. Software inventory and licences management 6. Knowledge Base and FAQ 7. Statistics 8. API integration available 9. Android-based devices inventory 10. Cloud version is available
- Ease of Use
- Remote Access
- Management Efficiency
- Continuous Improvement
- Customer Support
- Setup Ease
Wolken Service Desk
Wolken Service Desk is a powerful, comprehensive platform designed to streamline and optimize operations in IT Service Management, & Non-IT Operations. Built to help organizations efficiently manage high volumes of service requests, Wolken Service Desk brings together advanced features that improve operational effectiveness and elevate user satisfaction. Our platform includes an integrated Knowledge Base that empowers users with self-service options, helping them resolve issues independently while easing the workload on support teams.