GLPI vs. Serviceaide ChangeGear
A side-by-side comparison based on G2 review data.
| Metric | GLPI | Serviceaide ChangeGear |
|---|---|---|
| Overall rating | 4.5 | 3.9 |
| Review count | 42 | 105 |
| Ease of use | 8.8 | 8.4 |
| Ease of setup | 8.6 | 7.8 |
| Quality of support | 8.6 | 8.5 |
| Meets requirements | 9.1 | 8.7 |
| NPS | 72.5 | 21.153846 |
| Small Business | 32.5% | 11.4% |
| Mid-Market | 37.5% | 49.5% |
| Enterprise | 30.0% | 39.0% |
| Total page views | 871 | 45 |
| Total LLM citations | 11,233 | 82 |
GLPI
Teclib´ is an official editor of the open source ITSM software GLPI. Service Management is easy with GLPI as it combines multiple features and offers wide range of plugins. Key features of GLPI: 1. Service Desk 2. Asset management and automatic inventory 3. Reports 4. Administrative and financial management of assets 5. Software inventory and licences management 6. Knowledge Base and FAQ 7. Statistics 8. API integration available 9. Android-based devices inventory 10. Cloud version is available
- Ease of Use
- Remote Access
- Management Efficiency
- Continuous Improvement
- Customer Support
- Setup Ease
Serviceaide ChangeGear
We help companies transform their service and support with AI-based technologies and automation to improve business processes, increase self-service and reduce costs. The goal is to provide value to both users and support organizations to reduce workload, improve quality of service and increase productivity. ChangeGear is a scalable and flexible ITSM solution with a virtual agent called Luma. ChangeGear is available in three tiers: Change Manager, Service Desk and Service Manager. ChangeGear is certified across 12 ITIL processes.
- Incident Management
- Asset Management
- Task Management
- Ticketing System
- Integrations
- Collaboration