GLPI vs. Jira Service Management
A side-by-side comparison based on G2 review data.
| Metric | GLPI | Jira Service Management |
|---|---|---|
| Overall rating | 4.5 | 4.3 |
| Review count | 42 | 986 |
| Ease of use | 8.8 | 8.5 |
| Ease of setup | 8.6 | 8.3 |
| Quality of support | 8.6 | 8.6 |
| Meets requirements | 9.1 | 8.9 |
| NPS | 72.5 | 51.508845 |
| Small Business | 32.5% | 19.1% |
| Mid-Market | 37.5% | 42.9% |
| Enterprise | 30.0% | 38.1% |
| Total page views | 871 | 1,782 |
| Total LLM citations | 11,233 | 30,767 |
GLPI
Teclib´ is an official editor of the open source ITSM software GLPI. Service Management is easy with GLPI as it combines multiple features and offers wide range of plugins. Key features of GLPI: 1. Service Desk 2. Asset management and automatic inventory 3. Reports 4. Administrative and financial management of assets 5. Software inventory and licences management 6. Knowledge Base and FAQ 7. Statistics 8. API integration available 9. Android-based devices inventory 10. Cloud version is available
- Ease of Use
- Remote Access
- Management Efficiency
- Continuous Improvement
- Customer Support
- Setup Ease
Jira Service Management
Jira Service Management is an IT Service Management (ITSM) solution. Built on the Atlassian platform, Jira Service Management enables teams to deliver and manage services for internal and external stakeholders. Teams from Development to IT to HR use Jira Service Management to intake requests from employees, respond to incidents, deploy changes to improve products or services, track assets, surface knowledge, and automate workflows.
- Ease of Use
- Integrations
- Automation
- Ticket Management
- Tracking Ease
- Features