GLPI vs. Ivanti ITSM
A side-by-side comparison based on G2 review data.
| Metric | GLPI | Ivanti ITSM |
|---|---|---|
| Overall rating | 4.5 | 4.0 |
| Review count | 42 | 324 |
| Ease of use | 8.8 | 8.1 |
| Ease of setup | 8.6 | 7.4 |
| Quality of support | 8.6 | 8.1 |
| Meets requirements | 9.1 | 8.6 |
| NPS | 72.5 | 30.744337 |
| Small Business | 32.5% | 14.7% |
| Mid-Market | 37.5% | 33.2% |
| Enterprise | 30.0% | 52.0% |
| Total page views | 871 | 1,039 |
| Total LLM citations | 11,233 | 153 |
GLPI
Teclib´ is an official editor of the open source ITSM software GLPI. Service Management is easy with GLPI as it combines multiple features and offers wide range of plugins. Key features of GLPI: 1. Service Desk 2. Asset management and automatic inventory 3. Reports 4. Administrative and financial management of assets 5. Software inventory and licences management 6. Knowledge Base and FAQ 7. Statistics 8. API integration available 9. Android-based devices inventory 10. Cloud version is available
- Ease of Use
- Remote Access
- Management Efficiency
- Continuous Improvement
- Customer Support
- Setup Ease
Ivanti ITSM
Ivanti Neurons for ITSM delivers modern, AI‑powered service management that transforms how organizations operate. By combining intelligent automation, predictive insights, and unified IT and security workflows, it accelerates resolutions, enhances productivity, and reduces operational risk. With capabilities that span discovery, incident and request management, automated task orchestration, and real‑time performance measurement, Ivanti Neurons for ITSM helps teams streamline processes, improve user experiences, and achieve meaningful IT and business outcomes, from lowering costs and expanding
- Customization
- Integrations
- Customizability
- Flexibility
- Reporting
- Setup Ease