GLPI vs. Hornbill Service Manager
A side-by-side comparison based on G2 review data.
| Metric | GLPI | Hornbill Service Manager |
|---|---|---|
| Overall rating | 4.5 | 4.5 |
| Review count | 42 | 137 |
| Ease of use | 8.8 | 9.0 |
| Ease of setup | 8.6 | 8.4 |
| Quality of support | 8.6 | 9.2 |
| Meets requirements | 9.1 | 8.7 |
| NPS | 72.5 | 66.911765 |
| Small Business | 32.5% | 4.4% |
| Mid-Market | 37.5% | 38.0% |
| Enterprise | 30.0% | 57.7% |
| Total page views | 871 | 106 |
| Total LLM citations | 11,233 | 141 |
GLPI
Teclib´ is an official editor of the open source ITSM software GLPI. Service Management is easy with GLPI as it combines multiple features and offers wide range of plugins. Key features of GLPI: 1. Service Desk 2. Asset management and automatic inventory 3. Reports 4. Administrative and financial management of assets 5. Software inventory and licences management 6. Knowledge Base and FAQ 7. Statistics 8. API integration available 9. Android-based devices inventory 10. Cloud version is available
- Ease of Use
- Remote Access
- Management Efficiency
- Continuous Improvement
- Customer Support
- Setup Ease
Hornbill Service Manager
Hornbill's 100% codeless environment, out-of-the-box workflows, and powerful process automation delivers an ITSM solution that is up-and-running in weeks, at a fraction of the cost. Configuring Hornbill is child's play. Self-sufficient teams can take ownership, and rapidly adapt the solution to their service delivery needs, without developers or dedicated resources. Automatic software updates deliver new functionality, keeping your Service Desk on the latest version, without lifting a finger.