GLPI vs. Halo Service Desk
A side-by-side comparison based on G2 review data.
| Metric | GLPI | Halo Service Desk |
|---|---|---|
| Overall rating | 4.5 | 4.5 |
| Review count | 42 | 17 |
| Ease of use | 8.8 | 9.5 |
| Ease of setup | 8.6 | 8.3 |
| Quality of support | 8.6 | 9.5 |
| Meets requirements | 9.1 | 8.9 |
| NPS | 72.5 | 64.705882 |
| Small Business | 32.5% | 47.1% |
| Mid-Market | 37.5% | 35.3% |
| Enterprise | 30.0% | 17.6% |
| Total page views | 871 | 90 |
| Total LLM citations | 11,233 | 472 |
GLPI
Teclib´ is an official editor of the open source ITSM software GLPI. Service Management is easy with GLPI as it combines multiple features and offers wide range of plugins. Key features of GLPI: 1. Service Desk 2. Asset management and automatic inventory 3. Reports 4. Administrative and financial management of assets 5. Software inventory and licences management 6. Knowledge Base and FAQ 7. Statistics 8. API integration available 9. Android-based devices inventory 10. Cloud version is available
- Ease of Use
- Remote Access
- Management Efficiency
- Continuous Improvement
- Customer Support
- Setup Ease
Halo Service Desk
Halo Service Desk provides ITIL aligned service desk software that can be installed on premise or in the cloud. Through over 30 years of experience, Halo Service Desk has been developed to offer a feature rich application whilst maintaining a simple to use interface Transform legacy ways of working into modern intuitive workflows, empower teams to deliver excellent service to customers and employees repeatedly.