G2 Vendor Directory

GLPI vs. EasyVista Service Manager

A side-by-side comparison based on G2 review data.

MetricGLPI

by TECLIB

EasyVista Service Manager

by EasyVista

Overall rating4.54.0
Review count42102
Ease of use8.87.6
Ease of setup8.67.8
Quality of support8.68.1
Meets requirements9.18.4
NPS72.527.835052
Small Business32.5%8.8%
Mid-Market37.5%30.4%
Enterprise30.0%60.8%
Total page views871319
Total LLM citations11,2331,644

GLPI

Teclib´ is an official editor of the open source ITSM software GLPI. Service Management is easy with GLPI as it combines multiple features and offers wide range of plugins. Key features of GLPI: 1. Service Desk 2. Asset management and automatic inventory 3. Reports 4. Administrative and financial management of assets 5. Software inventory and licences management 6. Knowledge Base and FAQ 7. Statistics 8. API integration available 9. Android-based devices inventory 10. Cloud version is available

Pros

  • Ease of Use
  • Remote Access
  • Management Efficiency
  • Continuous Improvement
  • Customer Support
  • Setup Ease

EasyVista Service Manager

EasyVista Service Manager is a proven ITSM solution with the sophistication to support the most complex ITIL requirements but with the simplicity, agility, and mobility required to make ITSM easy to use and easy to deliver. Reduce ITSM costs by up to 50% with codeless configuration, smart automation, and out-of-the-box ITIL processes. Get the enterprise features you need to run IT like a business, including multilingual support, IT Asset and Financial Management, and advanced reporting analytics.

Pros

  • Integrations
  • Flexibility
  • Implementation Ease
  • Ease of Use
  • Customizability
  • Customer Support