GLPI vs. ConnectWise PSA
A side-by-side comparison based on G2 review data.
| Metric | GLPI | ConnectWise PSA |
|---|---|---|
| Overall rating | 4.5 | 4.0 |
| Review count | 42 | 582 |
| Ease of use | 8.8 | 7.8 |
| Ease of setup | 8.6 | 7.1 |
| Quality of support | 8.6 | 7.8 |
| Meets requirements | 9.1 | 8.6 |
| NPS | 72.5 | 30.630631 |
| Small Business | 32.5% | 66.1% |
| Mid-Market | 37.5% | 28.0% |
| Enterprise | 30.0% | 5.9% |
| Total page views | 871 | 921 |
| Total LLM citations | 11,233 | 8,599 |
GLPI
Teclib´ is an official editor of the open source ITSM software GLPI. Service Management is easy with GLPI as it combines multiple features and offers wide range of plugins. Key features of GLPI: 1. Service Desk 2. Asset management and automatic inventory 3. Reports 4. Administrative and financial management of assets 5. Software inventory and licences management 6. Knowledge Base and FAQ 7. Statistics 8. API integration available 9. Android-based devices inventory 10. Cloud version is available
- Ease of Use
- Remote Access
- Management Efficiency
- Continuous Improvement
- Customer Support
- Setup Ease
ConnectWise PSA
ConnectWise PSA is the most complete business management platform built specifically for companies that sell, service, and support technology. Designed for Managed Service Providers (MSPs) and IT service organizations, it centralizes operations, strengthens accountability, and improves service delivery by bringing every core workflow into one modern platform. ConnectWise PSA helps MSPs reduce manual effort and streamline operations through adaptive workflows, automated billing, and structured service processes.
- Ease of Use
- Integration
- Integrations
- Feature Richness
- Customer Support
- Customizability