GLPI vs. CA Service Desk Manager
A side-by-side comparison based on G2 review data.
| Metric | GLPI | CA Service Desk Manager |
|---|---|---|
| Overall rating | 4.5 | 4.2 |
| Review count | 42 | 20 |
| Ease of use | 8.8 | 8.4 |
| Ease of setup | 8.6 | 7.4 |
| Quality of support | 8.6 | 8.6 |
| Meets requirements | 9.1 | 8.7 |
| NPS | 72.5 | 47.368421 |
| Small Business | 32.5% | 15.0% |
| Mid-Market | 37.5% | 30.0% |
| Enterprise | 30.0% | 55.0% |
| Total page views | 871 | 90 |
| Total LLM citations | 11,233 | 105 |
GLPI
Teclib´ is an official editor of the open source ITSM software GLPI. Service Management is easy with GLPI as it combines multiple features and offers wide range of plugins. Key features of GLPI: 1. Service Desk 2. Asset management and automatic inventory 3. Reports 4. Administrative and financial management of assets 5. Software inventory and licences management 6. Knowledge Base and FAQ 7. Statistics 8. API integration available 9. Android-based devices inventory 10. Cloud version is available
- Ease of Use
- Remote Access
- Management Efficiency
- Continuous Improvement
- Customer Support
- Setup Ease
CA Service Desk Manager
Formerly known as CA Service Management, Clarity SM believes delivering quality service and attaining service management maturity does not equate to a costly-to-operate software solution with a complex user experience. Clarity SM (Service Management) delivers a modern, social media-based user experience to access knowledge, collaborate, resolve issues, request services and manage IT assets to help make sure your business consumers don’t skip a beat. The xFlow innovation-award-winning user experience provides analysts with tools and context to embrace the team and make every moment count.