GLPI vs. Autotask
A side-by-side comparison based on G2 review data.
| Metric | GLPI | Autotask |
|---|---|---|
| Overall rating | 4.5 | 4.3 |
| Review count | 42 | 641 |
| Ease of use | 8.8 | 8.2 |
| Ease of setup | 8.6 | 7.7 |
| Quality of support | 8.6 | 8.4 |
| Meets requirements | 9.1 | 8.7 |
| NPS | 72.5 | 51.424051 |
| Small Business | 32.5% | 70.0% |
| Mid-Market | 37.5% | 27.1% |
| Enterprise | 30.0% | 2.9% |
| Total page views | 871 | 1,343 |
| Total LLM citations | 11,233 | 6,503 |
GLPI
Teclib´ is an official editor of the open source ITSM software GLPI. Service Management is easy with GLPI as it combines multiple features and offers wide range of plugins. Key features of GLPI: 1. Service Desk 2. Asset management and automatic inventory 3. Reports 4. Administrative and financial management of assets 5. Software inventory and licences management 6. Knowledge Base and FAQ 7. Statistics 8. API integration available 9. Android-based devices inventory 10. Cloud version is available
- Ease of Use
- Remote Access
- Management Efficiency
- Continuous Improvement
- Customer Support
- Setup Ease
Autotask
Autotask is the intelligent, unified PSA platform that powers high-performing MSP operations. It connects tickets, time, projects, contracts and billing in one seamless workflow — eliminating manual effort, reducing technician friction and ensuring every billable hour is captured automatically. With built-in automation and real-time visibility, Autotask streamlines service delivery, improves profitability and turns operational data into actionable dashboards that drive accountability and demonstrate value.
- Ease of Use
- Integrations
- Ticket Management
- Automation
- Efficiency
- Easy Integrations