Gearbox vs. ServiceNow Field Service Management
A side-by-side comparison based on G2 review data.
| Metric | Gearbox | ServiceNow Field Service Management |
|---|---|---|
| Overall rating | 4.7 | 4.3 |
| Review count | 14 | 179 |
| Ease of use | 9.6 | 8.6 |
| Ease of setup | 9.6 | 8.4 |
| Quality of support | 9.5 | 8.8 |
| Meets requirements | 8.9 | 8.8 |
| NPS | 69.230769 | 51.445087 |
| Small Business | 54.5% | 27.7% |
| Mid-Market | 36.4% | 35.8% |
| Enterprise | 9.1% | 36.5% |
| Total page views | 587 | 1,960 |
| Total LLM citations | 152 | 11,402 |
Gearbox
Gearbox is a cloud-based fleet maintenance and compliance tool that helps businesses manage work orders, maintenance schedules, inventory, and more. The software centralizes fleet maintenance and compliance by providing features to schedule services, repairs, and inspections. It manages parts inventory, tracks employee training, and automates NHVAS/NHTSA compliance reviews. GEARBOX also integrates with telematics for odometer tracking and accounting software for purchase orders.
- Ease of Use
- Simplicity
- Easy Setup
- Installation Ease
- Tracking Efficiency
- Customer Support
ServiceNow Field Service Management
ServiceNow Field Service Management gives field service organizations one place to run the full job lifecycle — from work order creation through close-out — on a single platform and data model. Scheduling, dispatch, technician guidance, parts management, and contractor workflows all connect across customer service, field execution, asset management, and back-office settlement without manual re-entry between systems.
- Real-Time Data
- Scheduling Management
- Ease of Use
- Easy Integration
- Integrations
- Data Management