G2 Vendor Directory

Gainsight Customer Communities vs. Khoros Communities

A side-by-side comparison based on G2 review data.

MetricGainsight Customer Communities

by Gainsight Inc.

Khoros Communities

by Ignite Enterprise Software Solutions

Overall rating4.44.1
Review count27793
Ease of use8.88.3
Ease of setup8.57.9
Quality of support9.08.2
Meets requirements8.58.3
NPS59.78260939.325843
Small Business16.1%21.1%
Mid-Market58.8%32.2%
Enterprise25.1%46.7%
Total page views380186
Total LLM citations2,4361,032

Gainsight Customer Communities

Gainsight Customer Communities is a custom-branded online hub where customers can ask questions, learn from peers, explore product updates, and even influence product direction in one connected space. As teams strive to make the most of their time and resources, Gainsight CC makes it easy for customers to find answers quickly with multilingual capabilities, federated search, a robust knowledge base, and community forums.

Pros

  • Ease of Use
  • User Interaction
  • Experience
  • Branding Customization
  • Feedback Management
  • Features

Khoros Communities

Khoros Communities: The Leading Platform for High-Performing Brand Communities Khoros Communities is a powerful, enterprise-grade platform designed to help brands build and manage thriving online communities. With unmatched engagement features, advanced management tools, and seamless integration capabilities, Khoros empowers companies to foster meaningful customer interactions, drive revenue growth, and enhance customer lifetime value. More Fortune 100 companies trust Khoros than any other provider, making it the industry leader in community engagement and success.

Pros

  • Ease of Use
  • Helpful
  • Features
  • Simple
  • Intuitive
  • Easy Access