Front vs. Helply
A side-by-side comparison based on G2 review data.
| Metric | Front | Helply |
|---|---|---|
| Overall rating | 4.7 | 4.6 |
| Review count | 2,527 | 195 |
| Ease of use | 9.3 | 9.5 |
| Ease of setup | 9.0 | 9.5 |
| Quality of support | 9.2 | 9.3 |
| Meets requirements | 9.2 | 9.0 |
| NPS | 81.141238 | 75.257732 |
| Small Business | 48.4% | 77.4% |
| Mid-Market | 42.1% | 21.5% |
| Enterprise | 9.6% | 1.0% |
| Total page views | 3,977 | 309 |
| Total LLM citations | 128,965 | 0 |
Front
Front is an AI customer operations platform built for the complexity of B2B customer relationships. It connects customer conversations, teams, AI agents, and tools on one platform so organizations can coordinate customer work across support, operations, customer success, account management, and other customer-facing teams. Front brings conversations across email, SMS, WhatsApp, live chat, social channels, and other connected channels into a shared workspace.
- Ease of Use
- Team Collaboration
- Communication
- Features
- Email Management
- Collaboration
Helply
Helply is the complete AI-native support platform, rebuilt around agents that investigate, resolve, and take action. Formerly Groove, it helps 1,400+ companies scale customer support without scaling headcount. Results customers report - Sender.net: ~4,000 conversations a month, 71% resolved end to end. - StaffTraveler: 24/7 coverage for 1M+ users, tickets cut in half at an 88% resolution rate. - Covidence: 64% of support resolved end to end, with zero drop in accuracy. - Proposify: 52% resolved end to end, ~220 fewer tickets a month reaching the team.
- Helpful
- Automation
- Customer Support
- Time-saving
- Knowledge Base
- Integrations