G2 Vendor Directory

Freshmarketer vs. Hotjar by Contentsquare

A side-by-side comparison based on G2 review data.

MetricFreshmarketer

by Freshworks

Hotjar by Contentsquare

by Contentsquare

Overall rating4.14.3
Review count35345
Ease of use9.19.1
Ease of setup8.99.1
Quality of support8.38.8
Meets requirements8.58.8
NPS4055.120482
Small Business48.6%52.5%
Mid-Market31.4%37.9%
Enterprise20.0%9.6%
Total page views881,347
Total LLM citations3895,035

Freshmarketer

Freshmarketer helps marketing teams deliver more personalized customer experiences at every touchpoint across their lifecycle. Get insights into your audience’s behavior and engagement to create unique buyer experiences. You can automate conversations with website visitors using AI chatbots, segment contacts into lists, create targeted personalized email campaigns using journeys, and nurture customers to keep coming back. With powerful campaigns analytics in Freshmarketer, you gain insights on opens, clicks, and responses to improve engagement and generate quality leads for sales teams.

Pros

  • User Journey
  • CRM Features
  • Ease of Use
  • Intuitive
  • CRM Integration
  • Journey Creation

Hotjar by Contentsquare

Hotjar by Contentsquare is the experience platform for teams who want to build better digital journeys, faster. With trusted data, context-aware AI, and built-in testing, it helps you optimize every part of the customer (or agent) journey. You can now understand, prioritize, and act faster to create experiences people love.

Pros

  • Ease of Use
  • Features
  • Heatmaps
  • Helpful
  • Session Replay
  • Session Recordings