G2 Vendor Directory

Freshteam vs. Backstory

A side-by-side comparison based on G2 review data.

MetricFreshteam

by Freshworks

Backstory

by Backstory

Overall rating4.44.5
Review count286630
Ease of use9.09.0
Ease of setup8.58.6
Quality of support8.79.2
Meets requirements8.78.9
NPS62.04379667.710049
Small Business46.8%10.7%
Mid-Market48.6%35.0%
Enterprise4.6%54.4%
Total page views4461,018
Total LLM citations02,775

Freshteam

Freshteam is the smart HR software for growing businesses. With Freshteam, you can attract, hire and onboard new hires, offboard exiting employees, manage employee information, and time off - all in one place. Freshteam helps attract and source top talent through various channels - a quickly customizable career site, integration with multiple free and premium job boards, and social media channels.

Pros

  • Ease of Use
  • Efficiency
  • User Interface
  • Navigation Ease
  • Easy Access
  • Comprehensive Features

Backstory

Backstory (formerly People.ai) is the Revenue Answers Platform for GTM leaders. Revenue leaders ask the same questions every day: Is this deal real? Where's my risk? What do I focus on next? Backstory gives you straight answers - grounded in 100% of actual revenue activity, not CRM guesses. With more than a decade of training AI models on billions of sales interactions, Backstory connects every signal to the right accounts and opportunities and delivers answers where you already work - whether that's your CRM, Claude, Copilot, or other AI tools you already use.

Pros

  • Helpful
  • Customer Support
  • Ease of Use
  • Intuitive
  • Easy Setup
  • Customization