Freshstatus vs. SolarWinds Service Desk
A side-by-side comparison based on G2 review data.
| Metric | Freshstatus | SolarWinds Service Desk |
|---|---|---|
| Overall rating | 4.5 | 4.3 |
| Review count | 370 | 789 |
| Ease of use | 9.2 | 9.1 |
| Ease of setup | 9.3 | 8.8 |
| Quality of support | 9.0 | 9.0 |
| Meets requirements | 8.8 | 8.8 |
| NPS | 67.409471 | 53.333333 |
| Small Business | 68.4% | 8.2% |
| Mid-Market | 25.7% | 68.0% |
| Enterprise | 5.9% | 23.9% |
| Total page views | 116 | 1,346 |
| Total LLM citations | 0 | 9,590 |
Freshstatus
Freshstatus is a Status Page and an Incident Communication Software. Create a hosted and branded status page in just one-click. Manage Incidents and communicate status updates in realtime with your teams and customers. New features in Freshstatus 3.0 include: 1. Authenticate users with SSO/SAML : Setup SSO for your team so they can access their Private status page with their company credentials. 2. API for CRUD Incident and Scheduled Maintenance, Incident updates. 3. Quick Service Status Change: Change service status without creating an Incident or Scheduled Maintenance. 4.
SolarWinds Service Desk
Enterprise-grade ITSM that's actually easy to use — resolve issues up to 52% faster with AI, unified asset management, and native ITOps integration built in from day one. SolarWinds Service Desk is a cloud-based IT service management (ITSM) platform that enables IT teams and other business departments to manage service requests, incidents, assets, and workflows in a unified environment.
- Ticketing System
- Asset Management
- Ticket Management
- Ease of Use
- User Interface
- Customer Satisfaction