Freshdesk Gmail Gadget for G Suite vs. Drag
A side-by-side comparison based on G2 review data.
| Metric | Freshdesk Gmail Gadget for G Suite | Drag |
|---|---|---|
| Overall rating | 4.5 | 4.5 |
| Review count | 21 | 261 |
| Ease of use | 9.2 | 9.0 |
| Ease of setup | 9.3 | 8.9 |
| Quality of support | 9.5 | 9.4 |
| Meets requirements | 9.6 | 8.8 |
| NPS | 64.705882 | 62.598425 |
| Small Business | 66.7% | 86.0% |
| Mid-Market | 23.8% | 11.3% |
| Enterprise | 9.5% | 2.7% |
| Total page views | 57 | 181 |
| Total LLM citations | 16 | 998 |
Freshdesk Gmail Gadget for G Suite
The Freshdesk Gmail gadget pulls up contact information, all recent tickets from this customer, gives you a complete context that you need to start working on the ticket even before you shoot out the first reply.
Drag
Drag is the AI-powered inbox platform for teams on Gmail and Google Workspace. Used by 240,000+ users since 2017. Built for teams, open to every agent. Shared addresses like support@, sales@ and info@ become a team inbox inside Gmail, with assignment, collision detection, internal notes, automations and SLAs, in board, list or preview views. Emails stay in Gmail. Varley, Drag's AI, is included in the Plus and Pro plans. It drafts, tags and summarises conversations, answers your team in Copilot, and learns from your help center and past conversations.
- Collaboration
- Team Collaboration
- Organization
- Ease of Use
- Email Management
- Efficiency