FreePBX vs. Zoom Phone
A side-by-side comparison based on G2 review data.
| Metric | FreePBX | Zoom Phone |
|---|---|---|
| Overall rating | 4.5 | 4.6 |
| Review count | 17 | 2,683 |
| Ease of use | 8.9 | 9.4 |
| Ease of setup | 9.1 | 9.2 |
| Quality of support | 9.0 | 8.9 |
| Meets requirements | 9.4 | 9.4 |
| NPS | 64.705882 | 76.928896 |
| Small Business | 58.8% | 51.8% |
| Mid-Market | 35.3% | 33.4% |
| Enterprise | 5.9% | 14.9% |
| Total page views | 94 | 3,417 |
| Total LLM citations | 389 | 17,676 |
FreePBX
FreePBX is a web-based open source GUI (graphical user interface) that controls and manages Asterisk (PBX), an open source communication server. FreePBX is licensed under the GNU General Public License (GPL), an open source license. FreePBX can be installed manually or as part of the pre-configured FreePBX Distro that includes the system OS, Asterisk, FreePBX GUI and assorted dependencies.
Zoom Phone
The AI-first cloud phone system built for modern work. Zoom Phone brings reliable calling, collaboration, and AI together in one simple app that keeps teams connected, from wherever they work. With AI Companion included, teams get instant summaries, prioritized voicemails, and actionable next steps to stay productive without the busywork. Built on Zoom’s trusted platform, Zoom Phone delivers 99.999% uptime, global coverage in 49+ countries, and flexible Bring Your Own Carrier (BYOC) options. Compliance is built-in, including HIPAA, GDPR, and FedRAMP.
- Ease of Use
- Video Conferencing
- Reliability
- Easy Communication
- Video Quality
- Features