Edge vs. Verint Voice of the Customer
A side-by-side comparison based on G2 review data.
| Metric | Edge | Verint Voice of the Customer |
|---|---|---|
| Overall rating | 4.8 | 4.2 |
| Review count | 209 | 50 |
| Ease of use | 9.5 | 8.5 |
| Ease of setup | 9.6 | 8.1 |
| Quality of support | 9.8 | 8.6 |
| Meets requirements | 9.6 | 8.4 |
| NPS | 87.864078 | 42.857143 |
| Small Business | 64.4% | 22.0% |
| Mid-Market | 29.3% | 34.0% |
| Enterprise | 6.3% | 44.0% |
| Total page views | 2,106 | 978 |
| Total LLM citations | 1,274 | 2,040 |
Edge
Edge (formerly EyeRate), the leading employee-driven growth platform, unlocks employees as a thriving sales and marketing channel for multi-location service brands like European Wax Center, Massage Envy, Gold’s Gym, Driven Brands, and Xponential Fitness. The Edge (Employee-Driven Growth Engine) platform transforms frontline teams into a trusted network of brand promoters with employee rewards that are aligned to sales growth.
- Helpful
- Customer Support
- Ease of Use
- Reviews
- Navigation Ease
- Review Increase
Verint Voice of the Customer
Verint® Voice of the Customer™ (formerly known as Experience Management™) empowers CX Leaders to optimize customer experiences in real-time. With Verint Voice of the Customer, companies can listen everywhere, act immediately, and analyze deeper than with any other experience management solution in the marketplace. Verint offers prescriptive VoC solutions across Web and Mobile, Enterprise-wide, and Location-Based experiences.