Edge vs. SurveySparrow
A side-by-side comparison based on G2 review data.
| Metric | Edge | SurveySparrow |
|---|---|---|
| Overall rating | 4.8 | 4.4 |
| Review count | 209 | 2,065 |
| Ease of use | 9.5 | 9.2 |
| Ease of setup | 9.6 | 9.1 |
| Quality of support | 9.8 | 9.0 |
| Meets requirements | 9.6 | 8.9 |
| NPS | 87.864078 | 62.827484 |
| Small Business | 64.4% | 68.5% |
| Mid-Market | 29.3% | 24.5% |
| Enterprise | 6.3% | 7.0% |
| Total page views | 2,106 | 1,968 |
| Total LLM citations | 1,274 | 12,555 |
Edge
Edge (formerly EyeRate), the leading employee-driven growth platform, unlocks employees as a thriving sales and marketing channel for multi-location service brands like European Wax Center, Massage Envy, Gold’s Gym, Driven Brands, and Xponential Fitness. The Edge (Employee-Driven Growth Engine) platform transforms frontline teams into a trusted network of brand promoters with employee rewards that are aligned to sales growth.
- Helpful
- Customer Support
- Ease of Use
- Reviews
- Navigation Ease
- Review Increase
SurveySparrow
SurveySparrow is the AI-powered CX platform that turns customer feedback into action on its own. Say a customer gives a low satisfaction score. SurveySparrow opens a ticket, assigns your success team, notifies Slack, and sends a follow-up. Nobody has to step in. Built so anyone on your team can run it. SurveySparrow collects feedback, understands it, and acts on it automatically. Collect: Conversational Surveys, with Echo, our AI, asking the natural follow-up in real time, lift response rates by 40%.
- Ease of Use
- User Interface
- Helpful
- User Experience
- Features
- Intuitive