Edge vs. Resonate CX
A side-by-side comparison based on G2 review data.
| Metric | Edge | Resonate CX |
|---|---|---|
| Overall rating | 4.8 | 4.6 |
| Review count | 209 | 594 |
| Ease of use | 9.5 | 9.3 |
| Ease of setup | 9.6 | 9.4 |
| Quality of support | 9.8 | 9.5 |
| Meets requirements | 9.6 | 9.3 |
| NPS | 87.864078 | 77.07231 |
| Small Business | 64.4% | 40.8% |
| Mid-Market | 29.3% | 26.4% |
| Enterprise | 6.3% | 32.8% |
| Total page views | 2,106 | 2,280 |
| Total LLM citations | 1,274 | 3,269 |
Edge
Edge (formerly EyeRate), the leading employee-driven growth platform, unlocks employees as a thriving sales and marketing channel for multi-location service brands like European Wax Center, Massage Envy, Gold’s Gym, Driven Brands, and Xponential Fitness. The Edge (Employee-Driven Growth Engine) platform transforms frontline teams into a trusted network of brand promoters with employee rewards that are aligned to sales growth.
- Helpful
- Customer Support
- Ease of Use
- Reviews
- Navigation Ease
- Review Increase
Resonate CX
Your Vision + Our Platform = Brand Advocates All customers and employees want is to be heard. We bridge the gap between you and your customers to create brand advocates. Our platform uses award-winning AI tools and machine learning to analyse data across interactions, including facial and text analytics to provide valuable insight, amplify strengths, and establish your front line.
- Ease of Use
- Helpful
- Feedback Management
- Customer Feedback
- Insights Generation
- Visibility